Zoom came into the limelight during the pandemic as the world shifted online for corporate and educational purposes.
During this time, Zoom users increased from 10 million to 200 million. This was a huge jump in its user count.
However, as the pandemic subsided and the world is back to its regular mode, the usage of Zoom has reduced, impacting its yearly income. This effect was also seen in its shares value, which declined by 42% in the fiscal year 2023.
Want to get further insights into the Zoom facts and figures for 2024? I have compiled the latest Zoom figures, including its users, revenue, usage, market share, and employee details.
Zoom Statistics 2024: Top Picks
- Zoom has 300 million daily active users as we enter 2024.
- The number of annual meeting minutes on Zoom is now over 3.3 trillion.
- The Zoom mobile app has been downloaded over 81.48 million times in the first half of 2023.
- Zoom generated a revenue of $4.39 billion in the fiscal year 2023.
- Zoom has 504,900 business customers worldwide as of 2023.
- The valuation of Zoom is $19.84 billion as of 2024.
- As we enter in 2024, Zoom owns 57.24% share of the worldwide video conferencing software market.
- 89% of users utilize the software for business meetings.
About Zoom
| Founded in | 2011 |
| Founders | Eric Yuan |
| Headquarters | San Jose, California |
| Number of Zoom users | 300 million active daily users |
| Meeting minutes | 3.3 trillion meeting minutes each year |
| Webinar minutes | 45 billion annual webinar minutes |
| Number of Zoom downloads | 81.48 million (First half of 2023) |
| Zoom revenue | $4.39 billion (FY 2023) |
How Many Zoom Users Are There?
The Number of Zoom users increased drastically during the pandemic days.
Let us take a look at the current number of users a
Zoom has more than 300 million daily active users as of 2024
It means 300 million people participate every day in a Zoom meeting. This number includes both free and paid Zoom users.
That’s an increase of 2900% since December 31, 2019. Zoom had just 10 million users at that time.
Besides, Zoom has 470,000 paying business customers today.
Here is a table displaying the number of daily Zoom users recorded since December 2019.
| Year | Number of Zooms daily active users |
|---|---|
| December 31, 2019 | 10 million |
| March 31, 2020 | 200 million |
| April 21, 2020 | 300 million |
| January 2024* | 300 million+ |
Source: Business Insider.
Zoom User Demographics
The demographics of Zoom users help understand the audience you will encounter on the platform. Take a look at the following statistics to get an idea of the people you will be targeting through webinars.
30.75% of Zoom users belong to the age group of 25 to 34 years.
At the same time, 17.73% of Zoom consumers are from 18 to 24 years old.
Only 5.46% of the Zoom users are above the age of 65 years.
Here are further details about the Zoom users that belong to different age groups.
| Age Group | Percentage Of Users |
|---|---|
| 18 to 24 years old | 17.73% |
| 25 to 34 years old | 30.75% |
| 35 to 44 years old | 20.82% |
| 45 to 54 years old | 15.21% |
| 55 to 64 years old | 10.03% |
| Above 65 years old | 5.46% |
Source: SimilarWeb.
Zoom Usage Statistics
In this section, we will address the queries like ‘How many businesses use Zoom?’ and ‘How many paid customers does it have?’.
504,900 businesses worldwide use Zoom for their critical communications and meetings.
70% of the Fortune 100 companies use Zoom, while over 50% of Fortune 500 use Zoom for communications.
85% of the Forbes Cloud 100, the world’s top Private companies, use Zoom.
Moreover, 8 in 10 largest US banks and over half of the world’s largest banks use Zoom to connect with the growing number of their clients digitally.
Source: Zoom.
Additional Zoom Usage Statistics
- 89% of people use Zoom for work, while 63% use it for conversations with friends and family.
- 89% of the employees felt more connected to their colleagues because of virtual meetings during the pandemic.
- 86% of the organizations used video conferencing platforms to interview candidates in 2020.
Zoom has 509,800 customers with more than 10 employees as of 2022.
This number was just 467.1K in 2021, while in 2020, it was 81.9K.
In the years 2017 and 2018, the number of Zoom customers with more than 10 employees was just 10.9k and 25.8k, respectively.
64% of Zoom’s revenue comes from customers with more than 10 employees.
| Year | Zoom customers with more than 10 employees |
|---|---|
| 2022 | 509,800 |
| 2020 | 467,100 |
| 2019 | 81,900 |
| 2018 | 25,800 |
| 2017 | 10,900 |
Source: Zoom.
Zoom has more than 2,278 business customers, contributing more than $100,000 annually.
The number of businesses generating more than $100K has been up by 131% since July 2020. Additionally, over 634 new large enterprise clients of Zoom were added over the year.
As of July 2021, more than 22% of Zoom’s quarterly revenue came from organizations contributing over $100,000 each.
On average, the large enterprise client contributes $108,529 in annual revenue.
Here are further details about the clients contributing over $100K to Zoom’s revenue.
| Year | Number of customers contributing $100K+ |
|---|---|
| July 2021 | 2,278 |
| 2021 | 1,644 |
| 2019 | 641 |
| 2018 | 344 |
| 2017 | 143 |
Source: Zoom
Zoom Meeting Minute Statistics
This section will give you an idea of how many meeting minutes are recorded on Zoom.
Zoom hosts 3.3 trillion meeting minutes each year.
This is a 65% increase from the previous year.
Annual meeting minutes mean run time of all the Zoom meetings that took place in the year. According to Zoom analysts, the metric is calculated by multiplying the total minutes from the quarter’s final month by 12.
Here are further details about the Zoom annual meeting minutes recorded:
| Quarter, fiscal year | Annual meeting minutes |
|---|---|
| October 2020 | 3.3 trillion |
| July 2020 | 2.0 trillion |
| April 2020 | 2.6 trillion |
| January 2020 | 101 billion |
| October 2019 | 97 billion |
| July 2019 | 79 billion |
| February 2019 | 60 billion |
| June 2016 | 6 billion |
| December 2013 | 200 million |
Source: Zoom.
Zoom has recorded over 45 billion annual webinar minutes.
This is an increase of 7.14% compared to the previous year, when the annual webinar minutes were calculated to be 42 billion.
The number of webinar minutes in April 2020 increased by 14 times compared to the previous quarter.
This increase was an impact of the shift the world went through, and most meetings and classes were held online.
The following table displays the growth of Zoom annual webinar minutes witnessed over the years.
| Month, Year | Annual Webinar Minutes |
|---|---|
| October 2020 | 45 billion + |
| July 2020 | 42 billion |
| April 2020 | 42 billion |
| January 2020 | 3 billion |
| October 2019 | 3 billion |
| July 2019 | 2 billion |
Source: Zoom.
Interesting Fact: Only 40% of the webinar attendees pay attention from start to end and according to 41% of attendees, 30 minutes is an ideal time to run the webinar. To know such more facts read our article on Webinar Statistics.
Zoom Market Share
Zoom is the biggest player in the Video Conferencing software market. In this section, you will come across its market share and other facts.
Zoom has a 57.24% share of the worldwide video conferencing software market as we enter 2024
Nearly 6 in 10 people use Zoom for video conferencing and conducting webinars worldwide.
Most people prefer Zoom due to the varied subscriptions and services it offers.
The second highest share of the video conferencing software market worldwide belongs to Microsoft Teams. It has a market share of 24.57%.
According to the market share, other top video conferencing software are GoToMeeting, Google Meet, and WebEx.
Here are further details about the market share of videoconferencing software worldwide as of 2023.
| Video conferencing Software | Market Share of Videoconferencing software as of 2023 |
|---|---|
| Zoom | 57.24% |
| Microsoft Teams | 24.57% |
| GoToMeeting | 9.31% |
| Google Meet | 6.29% |
| WebEx | 6.1% |
| RingCentral | 4.26% |
| FaceTime | 1.96% |
| Skype | 1.18% |
| Facebook Messenger | 0.54% |
| Bluejeans | 0.12% |
Source: Statista
Zoom Downloads
The number of Zoom downloads broke records in 2020 when companies and educational institutes started remote work. This section highlights the changes in Zoom downloads in different regions and over the years.
Zoom is the most downloaded app in the United States.
Zoom recorded 37 million downloads in the United States in 2022. There is a huge gap between the second most downloaded platform in the United States.
The second most downloaded platform was Microsoft Teams in the United States. It has 25 million app downloads.
Further, according to Okta’s 2023 Business at Work report, Zoom is the most common best-of-breed app added to the productivity criteria. 48% of Okta’s Microsoft 365 users use Zoom. This number increased from 45%, as recorded in 2021.
Source: Finbold
Did You Know? Around 16% of companies in the world are completely remote.
Zoom Downloads by Region
Here are Zoom downloads by three major regions.
The Zoom mobile app was downloaded 37.14 million times in the Asia-Pacific (APAC) region in the first half of 2023.
At the same time, the app has been downloaded 21 million times in Europe, the Middle East, and the African (EMEA) region and 23.34 million times in the North American and Latin American(NALA) region.
The highest Zoom app downloads were recorded in the APAC region in 2020, as most official work shifted online. Plus, people in this region preferred Zoom over other video conferencing software.
Here are further details about the number of Zoom App downloads recorded in different regions over the years.
| Year | Number of Zoom App downloads in the APAC region | Number of Zoom App downloads in the EMEA region | Number of Zoom App downloads in NALA region |
|---|---|---|---|
| 2023(first half) | 37.14 million | 21 million | 23.34 million |
| 2022 | 90.58 million | 45.5 million | 51.15 million |
| 2021 | 161.65 million | 79.67 million | 86.15 million |
| 2020 | 297.42 million | 182.42 million | 260.42 million |
Source: Statista.
Zoom Downloads by Years
Let’s have a look at the number of Zoom app downloads recorded over the past years.
Zoom was downloaded 81.48 million times worldwide in the first half of 2023.
This is 26.5 million fewer downloads compared to that recorded in the first half of 2022.
The highest Zoom app downloads were recorded in 2020. This number peaked in all the regions at that time due to the rise of the COVID-19 pandemic, as all meetings and webinars took place online. Hence, the number of Zoom downloads reached 740.26 million in that era.
Here are further details about the number of Zoom app downloads recorded over the years.
| Year | Number of Zoom app downloads recorded worldwide over the years |
|---|---|
| 2023(first half) | 81.48 million |
| 2022 | 187.23 million |
| 2021 | 324.47 million |
| 2020 | 740.26 million |
Source: Statista
Zoom Revenue
Zoom revenue spiked drastically between 2020 and 2021. This was an effect of the increase in its adoption rate worldwide. This section includes further details about it.
Zoom generated $4.39 billion in revenue in the fiscal year 2023.
Zoom’s revenue increased by 7.5% in the fiscal year 2023. This increase in revenue is due to Zoom expanding the services it offers.
The company acquired Solvvy in May 2022, which boosted its revenue generation.
However, Zoom primarily makes money from Zoom meetings and other subscriptions it offers. A portion of its revenue also comes from hardware sales and ads shown to free-tier users.
Here are further details about the revenue generated by Zoom over the fiscal years.
| Fiscal Year | Revenue generated by Zoom over the years |
|---|---|
| 2023 | 4,392.96 million |
| 2022 | 4099.86 million |
| 2021 | 2651.37 million |
| 2020 | 622.69 million |
| 2019 | 330.52 million |
Note: The fiscal year 2023 of Zoom ended in January.
Zoom’s net income reduced to 103.71 million in fiscal year 2023.
As most offices and schools returned offline, the need for Zoom meetings reduced, leading to a decrease in demand. This led to losses and a reduction in the company’s net income.
Also, Zoom shares have fallen by 42% in the last year, negatively impacting the company’s income.
Here is a table showing the net income of Zoom recorded worldwide over the fiscal years.
| Fiscal Year | Net Income Of Zoom recorded over the past fiscal years |
|---|---|
| 2023 | 103.71 million |
| 2022 | 1375.64 million |
| 2021 | 672.32 million |
| 2020 | 25.31 million |
| 2019 | 7.58 million |
Source: Statista.
How many employees does Zoom have?
We will most likely see a decrease in Zoom employees this year. This is an impact of the reduced Zoom usage as most organizations return to offline work. This section sheds further light on these figures.
The total number of employees working at Zoom is 8,484 as of 2023.
This was an increase of 25% in the number of employees compared to that recorded in the last fiscal year.
The highest growth of 74.64% in the number of Zoom employees was recorded in the fiscal year 2021. This was an effect of a rise in Zoom usage during the pandemic in the year 2020.
However, this number is expected to drop in this fiscal year as Zooms attempts to cut costs due to the losses faced in the fiscal year 2023.
Here is a table showing the total number of Zoom employees recorded over the past fiscal years:
| Fiscal Year | Number Of Zoom Employees |
|---|---|
| 2023 | 8,484 |
| 2022 | 6787 |
| 2021 | 4422 |
| 2020 | 2532 |
| 2019 | 1702 |
Source: Zoom, MacroTrends.
53.4% of Zoom’s employees are white by race.
4,588 Zoom employees are in the United States, while the remaining 3,896 employees are in the International blocks as of 2023.
This has impacted other demographics of the Zoom employees. Hence, over half of the Zoom employees are white.
Here is a table displaying the ethnicity of Zoom employees:
| Ethnicity | Share of employees belonging to the ethnicity |
|---|---|
| White | 53.40% |
| Asian | 22.40% |
| Hispanic | 6.50% |
| Black | 4.90% |
| Pacific Islanders/Hawaiian | 0.50% |
| Alaska Native/Native American | 0.3% |
Source: Wallstreetzen.
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